Basic Printer Troubleshooting: What You can do Before Calling for Help

When your printer, for whatever reason, stops printing, you quickly realize just how important it is to your business. Whether you are printing statements, quotes, invoices, you name it, your business depends on it. Here is a guide to quickly troubleshoot printer issues so you can get back to business.

1.    Check if the printer is online and then check the printer driver:

How to check your printer driver 

How to check your printer driver 

First verify if the printer is offline, if it is, open the print queue, see what’s printing, then go to  file, then use printer online. If this does not work, power-cycle the printer. Sometimes the print spooler needs to be restarted: right click Computer > Manage> Services> Print Spooler> Restart.

Sometimes printer drives can become corrupt. A driver is simply a piece of software that allows your computer to work with other devices.

To check the driver: go to start> control panel > devices and printers > find the printer, right click on ‘Printer Properties’ > click the ‘advanced’ tab > click ‘New Driver ‘

From here, you can check to see if your driver is up to date.

In some instances, it can be up to date, but just may need to be reinstalled. If you need additional support with reinstalling the driver, call your support desk.

If it is not up to date, you find your device from this menu and update it.

2. Is your printer a USB or a Network Printer?

- USB Printer: Is a printer that installs to a single computer and cannot be connected to another PC at the same time.

-Network Printer: Connects to a network via Ethernet, the router assigns an IP address to the device.

The very first thing to do is:

If a USB printer: Turn the printer on and off. Then unplug and re-plug in the cable that connects the printer to the computer to allow Windows to rediscover it.

If a Network Printer:

Pinging the IP address of the printer will tell you if the printer has that IP address.

 To Ping  the IP address:

Go to Start > Control Panel > Device and Printers > Find the printer and right click on printer properties.

From here, find the IP address under the Ports tab

Once you have to IP address, you’ll need to ping it.