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970-243-3311

Networks Unlimited

Networks Unlimited

Colorado's IT Networking Experts

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Changes To Onsite Support

March 19, 2020 by Marketing Team Leave a Comment

To Our Valued Customers:  

Effective today, March 19, 2020, Networks Unlimited has implemented internal policy and procedure changes to address the Coronavirus disease (COVID-19) public health concerns with specific consideration for our employees, our customers and the western slope communities we serve.  

Starting today, roughly 75% of our staff is working from home. Every staff member has the resources and tools at home to continue to provide the highest level of service to our customers. Our office locations are open with voice and email communications open to all employees.

Our Field Service and Dispatch Team has been instructed to closely evaluate every customer issue and ask the simple question, “Can we fix this remotely?” If so, we will ask that customers allow us to provide service remotely – through our Remote Support Team, our NOC Services Team and our Field Services Team. In the event an issue absolutely requires onsite service, our Field Service and Dispatch Team is prepared to schedule onsite service, if agreeable with you, the customer.

At Networks Unlimited, we pride ourselves on delivering the highest quality onsite service available. With these changes, we are aiming to exceed your expectations, remotely.

We very much look forward to returning to business as usual in the future, but we are also excited by this opportunity to use technology more extensively to provide you exceptional service.

Sending you, your family, and employees all the very best, 

The Networks Unlimited Team

Category iconBlog Tag iconcomputer support,  remote computer repair,  remote computer support,  remote work,  tech support

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Networks Unlimited. . .

builds strong relationships and is client-focused. We believe in the power of our team and work diligently to stay current on the ever-changing trends in technology.
We are personally committed to doing our absolute best. We strive to make IT simple for your business. From our sales to support teams, we do what we say we are going to do.

 

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