To Our Valued Customers:
Effective today, March 19, 2020, Networks Unlimited has implemented internal policy and procedure changes to address the Coronavirus disease (COVID-19) public health concerns with specific consideration for our employees, our customers and the western slope communities we serve.
Starting today, roughly 75% of our staff is working from home. Every staff member has the resources and tools at home to continue to provide the highest level of service to our customers. Our office locations are open with voice and email communications open to all employees.
Our Field Service and Dispatch Team has been instructed to closely evaluate every customer issue and ask the simple question, “Can we fix this remotely?” If so, we will ask that customers allow us to provide service remotely – through our Remote Support Team, our NOC Services Team and our Field Services Team. In the event an issue absolutely requires onsite service, our Field Service and Dispatch Team is prepared to schedule onsite service, if agreeable with you, the customer.
At Networks Unlimited, we pride ourselves on delivering the highest quality onsite service available. With these changes, we are aiming to exceed your expectations, remotely.
We very much look forward to returning to business as usual in the future, but we are also excited by this opportunity to use technology more extensively to provide you exceptional service.
Sending you, your family, and employees all the very best,
The Networks Unlimited Team