You’ve been sitting on hold for 45 minutes with the so-called “IT support.” This is now the third time you have called with hopes that the wait-time will lessen. You were wrong. So you continue to hold and hold. You have a laundry list of things to get done, and you are losing business productivity with each passing minute. You become infuriated by thinking of all the other stuff on your plate that you could be tackling. Instead, you have gone through a repetitive and robotic system that never directs you to the right department.
Finally! Your call is picked up, but your fear is correct: what the tech suggests does not work, and the call has gotten you nowhere. You hang up and wonder where in the world your money went. That doesn’t happen when you call Networks Unlimited’s local IT Help Desk. Our help desk is also a great alternative to having to wait to for someone to come on-site to make repairs. Here is why our support is a better option.
When large companies outsource their IT support, employees have unresponsive and ineffective assistance. Real and certified IT pros staff our help desk in Grand Junction, Colorado. Because our job is to simplify technology for our clients, we never use confusing acronyms and tech jargon when helping a client. Because computers are complicated enough on their own, our help desk makes fixing technology as simple as possible.
Large and responsive team.
We have a team of 20 that consists of tech support, engineers, and admin to help with technical problems. Unlike significant companies that outsource their IT work, we have someone answer your call, and the right people return your call promptly. You will not sit on hold for an exorbitant amount of time because our team continually grows as the needs of our partner’s demands. We understand the needs of your clients don’t stop just because your technology stops working. We work to get you back up and running quickly.
Our IT technicians continually undergo necessary training to learn and navigate through top technology. Evidence of our knowledge and competence shows with each help desk call. We can provide solutions to updates, software, hardware, and internet just to name a few.
Our help desk solves most problems via a remote call. Because our techs are mindful of both your time and your business’ bottom line, they will help determine if repair or replacement is a better option for you. We are honest and impartial because we understand that if you’re happy, chances are you will look to us for technology help in the future.
We know that your business is unique. Cookie-cutter solutions won’t solve complex technical problems. Our technicians and engineers go out of their way to accommodate you and your business needs. If needed, we can handle the obnoxious software and hardware support calls while you tackle the other demands of your business.
Give our Help Desk a call for support 970-248-0711.