Answer-IT: Tech Support
Networks Unlimited’s quality tech support service allows your business to return to normal more quickly. When a technology problem arises, call our local tech support team. They take responsibility and remotely start solving the problem.
There is no reason to wait a day, or a week, for an engineer to arrive at your office. Our Help Desk can remote into your computer and see the problem in real time. They take detailed notes, providing historical data for later review, should the issue occur again.
Oh, and our average call time is short, and you’re billed for every 1/4 hour instead of the service standard of 1-hour minimum. If you want to budget your costs, we provide a dedicated plan that allows your users to call in whenever they need to for one monthly fee per user.
OUR HELP DESK SERVICE INCLUDES:
- On-demand desktop support with remote control from 8 am to 5 pm Monday – Friday
- Remote desktop assistance provided by Networks Unlimited staff
- Software and hardware issue troubleshooting
- Scalability to fit your business
- Two pricing models to best suit your budget